Return policy

Return Policy - Product Warranty Issues

The terms and conditions described in this policy apply to all products purchased from the online store of "CHRISTOPOULOU TH. & SIA EE" through our online store on the website www.digitalife.gr .

  • Order cancellation

When you place your order through our online store, you have the option to cancel your order within the same day you placed the order or even before the execution of the order.

  • Right of withdrawal

From the initial submission of the customer's order up to a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery and the latter, while when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale unjustifiably and unduly from it in accordance with the terms and conditions described below.

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and Company is obliged to send a confirmation of receipt of a withdrawal statement as soon as it arrives. A sample Withdrawal Statement can be found here.

Following the withdrawal statement, the Company is obliged to return the price received.

The refund to the customer will be made in case of debit by credit card as follows: in case until the withdrawal and return of the item has been paid to Company the price from the Bank, the Company will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.

In the case of payment in cash, if the customer had chosen the option "collection from the store" it will be done by returning his money to him from our physical store.

The return will be made within fourteen (14) working days of both the product and the price.

Delivery costs are non-refundable. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return, at his own expense, the products within 14 calendar days from the day on which he notified the withdrawal.

The customer is liable to indemnify the company if he made use of anything other than that necessary to establish the nature, characteristics and function of the goods in the period up to the declaration of withdrawal, or Company is entitled to agree with the customer its compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

This term does not apply to sales of products from physical stores.

Exceptions to withdrawal

There is NO retreat to:

  • Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal, as soon as the contract is fully executed by the supplier
  • Products that are not eligible for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (epilators, shavers - cutters, brushes, toothbrushes and thermometers) .
  • Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.
  • Sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery
  • Sale of products from physical stores.

External - Aesthetic Defects

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor, otherwise to announce the existence of aesthetic defects. within ten (10) calendar days from the receipt of the item, while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. THE Company is obliged in a short time to replace this item with another, without the external defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term does not apply to sales of items from physical stores when the delivery of the item takes place in the physical store, so the item is opened and checked upon delivery by the customer. However, it applies proportionally to sales from physical stores when the delivery is defined by sending the item to the buyer's home.

Product returns with its charge Company

The return of products is charged at its expense Company

  • In all cases in which other than the sold are delivered, by type or quantity.
  • In case during delivery the item has packaging damaged, completely or for the most part.
  • In the event that the item is found to have a manufacturing defect (unless certified by an authorized repairer providing the warranty) or lack of quality, which quality has been previously agreed in writing with the Company .
  • In case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the Company .

In cases of return at the expense of the company, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.

In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later found out of delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of products with its charge Company will be carried out either by its personnel and means of transport Company either by courier of her choice Company , or at the physical store maintained by Company.

In case of return of the products, depending on the case, a repair or replacement will be made, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and checked by Company , in case of cancellation, the refund to the customer will be made in the same way as their payment was made by the Company . In particular, in case of debit by credit card h Company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility Company most. THE Company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.

In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from our physical store. The return will be made within fourteen (14) working days of both the product and the price.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

Product returns, which are considered defective upon delivery (DOA) at the expense of the COMPANY

In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), the refund will also be charged to the Company .

In this case, the return of the defective product (s) can be made either by the customer himself to the physical store of Company , or by sending him / them, charged h Company with the costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the Online Store of Company .

The return of the products, which are considered defective upon delivery (DOA) will be accepted within ten (10) calendar days from their delivery to. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.

In the case of white appliances (ie, refrigerators, electric cookers, washing machines, etc.) and air conditioners, it is required to have previously visited the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the appliance failure, in order to be considered that the product was defective upon delivery (DOA).

In case of return of products (DOA), and provided that they have been previously received and checked by the Company , the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer does not want a replacement, the money will be refunded to the customer, in the way he paid the value. In particular, in case of debit by credit card h Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer. THE Company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from our physical store. The return will be made within fourteen (14) working days of both the product and the price.

If the customer has purchased a product that has been deemed defective upon delivery (DOA), and is entitled to a refund at the expense of the Company , as specified above, may then return to Company , and accessories of this kind (for example, if a digital camera is considered defective upon delivery, the customer has the option to return the storage card he / she purchased with the camera).

This term applies proportionally to sales of items from physical stores and governs the return of goods due to a defect, where the information that customers receive in the store refers to the return of items within the above deadlines.