Return Policy - Product Warranty Issues
The terms and conditions described in this policy apply to all products purchased from the online store of "CHRISTOPOULOU TH. & SIA EE" through our online store at www.digitalife.gr .
- Order cancellation
When you place your order through our online store, you have the option to cancel your order within the same day you placed the order or until before the execution of the order.
- Right of withdrawal
From the initial submission of the customer's order up to a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery of the last, while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer has the right to withdraw from the sale unjustifiably and unduly from it in accordance with the terms and conditions described below. t2>
This withdrawal is unjustified and free of charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. A sample Withdrawal Statement can be found here.
Following the declaration of withdrawal, the Company is obliged to return the price received.
The refund to the customer will be made in case of debit by credit card as follows: in case until the withdrawal and return of the item has been paid to the Company the price from the Bank, the Company will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any action provided on the basis of the contract drawn up with the customer The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
In case of cash payment, if the customer had chosen the option "collection from the store" it will be refunded to him from our physical store.
The return will be made within fourteen (14) working days of both the product and the price.
Delivery costs are non-refundable. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return, at his own expense, the products within 14 calendar days from the day on which he notified the withdrawal.
The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the Company is entitled to agree with the customer its compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.
This term does not apply to sales of products from physical stores.
Exceptions to withdrawal
NO retreat to:
- Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal, as soon as the contract is fully executed by the supplier
- Products that are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (hair removal machines, razors, brushes, toothbrushes, toothbrushes) and thermometers)
- Contracts in which the consumer has specifically requested a visit from the supplier with a view to performing emergency repairs or performing maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods
- Sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery
- Sale of products from physical stores.
External - Aesthetic Defects
The customer is obliged upon receipt, to unpack and check the products to confirm the absence of external, aesthetic defects, and in case there are are entitled to refuse receipt of the item and return it to the distributor, otherwise to announce the Existence of aesthetic defects within ten (10) calendar days from the receipt of the item, while in case of expiration of this period it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. The Company is obliged in a short time to replace this item with another, without the external defect.In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects
This term does not apply to sales of items from physical stores when the item is delivered to the physical store, whereupon the item is opened and checked upon delivery by the customer. However, it applies proportionally to sales from physical stores when the delivery is defined by sending the item to the buyer's home.
Returns of products charged by the Company
Product returns are charged to the Company
- In all cases in which other than the items sold are delivered, by type or quantity.
- In case during delivery the item has packaging damaged, completely or for the most part.
- In the event that the item is found to have a manufacturing defect (if certified by an authorized repairer providing the warranty) or lack of quality, which quality has been previously agreed in writing with the Company .
- In case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the Company .
In case of return at the expense of the company the products must be returned in the condition received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.
In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. etc.) and its complete packaging (except if it is a defect found later after delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item).The return of products charged by the Company will be made either by personal and means of transport of the Company or by courier of choice Company , or at the physical store maintained by Company
In case of return of the products depending on the case, repair, or replacement will be made, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, provided that the products have been previously received and checked by Company , in case of cancellation, the refund to the customer will be made in the same way as they were paid by the Company . In particular, in case of debit by credit card, the Company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction stipulated in the contract which has been drawn up with the customer without the relevant responsibility of the Company now. The Company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from our physical store. The return will be made within fourteen (14) working days of both the product and the price.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off. his claim against the customer.
Returns of products, which are considered defective upon delivery (DOA) at the expense of COMPANY S
In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA), the refund will also be charged to
In this case, the return of the defective product (s) can be done either by the customer himself to the physical store of the Company , or by sending it / of these, the Company is charged with its collection costs, by means of its absolute choice and after consultation of the customer himself with the staff of the Online Store of the Company .
Return of products that are considered defective upon delivery (DOA) will be accepted within ten (10) calendar days of delivery to. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. t3>
In the case of white appliances (ie refrigerators, electric cookers, washing machines, etc.) and air conditioners, it is required to have a prior visit of the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the device failure, thus to consider the product defective upon delivery (DOA).
In case of return of products (DOA), and provided that they have been previously received and checked by the Company , the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer does not want a replacement, the money will be refunded to the customer, in the way he paid the value. In particular, in case of debit by credit card, the Company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction stipulated in the contract that he has drawn up with the client.The Company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract In case of cash payment, if the customer had chosen possibility "collection from the store", will be done by returning the money to him from our physical store. The return will be made within fourteen (14) working days of both the product and the price.
If the customer has purchased a product that has been deemed defective upon delivery (DOA), and is entitled to a refund at the expense of the Company , as specified above, then may return to the Company , and additional products of this kind (for example, if a digital camera is considered defective upon delivery, the customer has the option to return the card as well storage that he had purchased with that machine).
This term applies mutatis mutandis to sales of items from physical stores and governs the return of goods due to a defect, where the information that customers receive in the store refers to the return of items within the above deadlines.